Frequently Asked Questions

  • Do I need a bank account to set this up ?

Yes, but if you don’t someone else who has can pay on your behalf.

  • Is there an age limit to the animals who can be on the plan ?

No, these plans are designed for any age and intended to run for the life of the animal.

  • If I sign up today and come in for a booster vaccination what will I pay for ?

Once the initial payment is taken the vaccination will be included and no payment needed.

  • What if I change my mind ?

There is a 7 day ‘cooling-off’ period. Within this period you can cancel and just pay for what you have already had.

  • What happens after the 12 months ?

It is a 12 month plan that renews automatically.

  • When does the discount begin ?

Straightaway, as soon as you sign-up and pay the first month.

  • How do I book my 6 monthly health checks ?

A reminder will be sent to you and you can then book an appointment with the practice.

  • What if I change my bank ?

You will need to transfer the Direct Debit over to your new account.

  • What if I want to cancel ?

You need to let us know in writing.

  • How does this differ from Pet Insurance ?

A Pet Care Plan provides the preventative healthcare treatments every pet needs to help keep them healthy whereas Pet Insurance covers your pets for unforeseen accidents and illnesses. A Pet Care Plan is recommended for both insured and uninsured pets.

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